We  offer a return on merchandise if you notify us by phone (905)-923-3977 or email (agiftforyou@bell.net)  within 24 hours of receipt of the product. When you notify us we will give you a Return Authorization Number and this number must be included with the returned item or no refund will be given. All shipping charges are the responsibility of the buyer.  For U.S returns all shipping charges and any other associated fees are the responsibility of the buyer.   Unfortunately for health reasons all necklace sets that include earrings and earrings are a final sale.